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Consumers less satisfied with auto insurance claimsPosted On Fri, April 27, 2012
J.D. Power and Associates recently found that insurance company customers were not as satisfied with claims during the first quarter of 2012.
The 2012 U.S. Auto Claims Satisfaction Study showed that customer satisfaction dropped 13 points in the quarter to a level of 842. This is the lowest level a figure has been in the past three quarters. In addition, service interaction declined by 16 points, while appraisal satisfaction levels also fell by the same amount. Satisfaction for repairs dropped as well.
"Forty-seven percent of claimants delayed dropping off their vehicle at the body shop to wait for a more convenient time, and 20 percent indicated waiting for weekends or holidays," said Jeremy Bowler, senior director of the insurance practice at J.D. Power and Associates. "Repair times have also increased slightly from the last quarter."
Drivers not happy with their current insurance company due to claims may be able to find a better option. Comparing auto insurance quotes could give a person a plan that works much better for them.
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