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Claimants report being somewhat less-satisfied with insurers

Posted On Fri, November 5, 2010

There are a number of factors that can contribute to a person being satisfied with their auto insurance company. Things such as rates and claim filing ease can all come into play. Whatever the reason, customers are slightly less satisfied than they have been with insurers.

A study by J.D. Power Associates says satisfaction among claimants decreased five points from last year, but it still remains higher than reported levels in 2008. Auto-Owners Insurance, Amica Mutual and The Hartford earned the top three rankings.

Senior director of insurance practice at J.D. Power and Associates Jeremy Bowler says that many Gen Y claimants are unfamiliar with the claim process.

"In many regards, Gen Y claimants tend to be less knowledgeable about their policy or the claims process, but are much more critical of what they perceive to be unnecessary complexity or delay in handling their claim," says Bowler.

Furthermore, the study reveals younger claimants spent an average of 22 minutes with their insurance company compared to 15 minutes for older adults.

Consumers should educate themselves on their auto insurance policy as well as how to properly handle claims. Doing so well help ensure accidents are dealt with properly.

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