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Auto insurance claim satisfaction continues positivelyPosted On Wed, February 1, 2012
The fourth quarter of 2011 witnessed a steady amount of customer satisfaction for auto insurance companies, even though there was a larger amount of claims during the period, according to a report from J.D. Power and Associates.
It took repair shops 8.5 days to fix vehicles on average during the fourth quarter. This is higher than the third quarter's figure of 7.8 days, according to the report. However, customer satisfaction was almost identical in both quarters. In the fourth quarter, the rating was 855 on a scale totaling 1,000 points. During the third quarter, the statistic was 854 points.
"Auto body shops handled the increased repair volume well, and insurance companies did a good job of keeping their customers informed, which helped manage customer expectations," said Jeremy Bowler, senior director of the insurance practice at J.D. Power and Associates. "Communication between insurance companies and their customers is vital to satisfaction during the claims process.
Consumers who are not happy with their auto insurer may benefit by looking elsewhere. To make this process easier, it could be a smart idea to compare auto insurance quotes online.
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